Legal

Privacy Policy

Last updated: March 30, 2026

1. Who We Are

POCO NAPA AUTOPRO operates this website at poconapaautopro.ca. We are an automotive repair and maintenance shop located at 20-1850 Kingsway Ave, Port Coquitlam, BC V3C 1S6. You can reach us by phone at (604) 941-7322 or by email at pocoautomotive2016@gmail.com.

We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

When you use our website or contact us directly, we may collect the following types of personal information:

Name
Phone number
Email address
Vehicle information (make, model, year, and mileage)
Service history and maintenance records
Any other information you voluntarily provide through booking forms, contact methods, or in-shop interactions

We do not collect payment card information through this website. Any payment processing is handled in person at our shop using secure terminals.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To schedule and confirm service appointments
To communicate with you about your vehicle's service status or upcoming work
To send service reminders and maintenance notifications (with your consent)
To respond to your inquiries and provide customer support
To maintain accurate service records for your vehicle
To improve our services and overall customer experience

We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.

4. Third-Party Services

We use AutoOps (autoops.com) to power our online booking portal. When you book an appointment online, you interact with AutoOps's platform. AutoOps has its own privacy policy governing the information you provide through their system, and we encourage you to review it at their website.

We embed Google Maps on our website to display our shop location. Google's privacy policy governs any data collected through that embed, including any data Google may collect from your browser. We encourage you to review Google's privacy policy if you have concerns.

We may also use analytics tools to understand how visitors use our website, such as page visits and navigation patterns. This helps us improve our site and better serve our customers. Any such tools operate under their own privacy terms.

5. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and understand how our site is used. Cookies are small text files stored on your device that help us recognize return visitors and analyze site traffic.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website. For more information about managing cookies, consult your browser's help documentation.

6. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, to provide our services to you, and to meet our legal and regulatory obligations. Vehicle service records are retained in accordance with industry standards and applicable BC law. When personal information is no longer required, we destroy it securely.

7. Your Rights Under PIPA

As a resident of British Columbia, you have the following rights regarding your personal information under BC's Personal Information Protection Act (PIPA):

Right of access: You may request access to the personal information we hold about you.
Right to correction: You may request that we correct inaccurate or incomplete personal information.
Right to withdraw consent: You may withdraw your consent for non-essential communications, such as service reminders, at any time. Withdrawal does not affect the lawfulness of prior processing.
Right to file a complaint: You may file a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC) at oipc.bc.ca if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided in Section 11 below.

8. Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data storage practices and limiting access to personal information to staff who need it to perform their duties.

However, no method of transmitting or storing information over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights under PIPA or PIPEDA, please contact us:

POCO NAPA AUTOPRO
20-1850 Kingsway Ave
Port Coquitlam, BC V3C 1S6
(604) 941-7322
pocoautomotive2016@gmail.com